- $8 regular shipping via Australia Post anywhere in Australia – one to six business days.
- FREE regular shipping via Australia Post anywhere in Australia on all orders over $50. – one to six business days.
- $10 express shipping via Australia Post anywhere in Australia – one to two business days.
- FREE express shipping via Australia Post anywhere in Australia on all orders over $75. – one to two business days.
FULFILMENT AND SHIPPING
- All orders are packaged and posted on a first come, first served basis, regardless of whether you selected regular or express post.
- All orders will be posted within 48 hours of being placed. We strive to have all orders posted within 24 hours of ordering
- Tracking numbers are assigned to each order within 12 hours of the item being posted.
- You will receive an email from us with this information. SMS and email updates will also be sent to you so you can easily track your order.
REFUNDS AND RETURNS
- If any of the packages are damaged, bottles broken, labels ripped or any related faults that deem the products unusable for their designed purpose, please take a photo of the condition of the damage and email it to us at firstname.lastname@example.org.
- We will arrange your choice of either a refund or replacement to be sent out within 48 hours via express post free of charge.
- As taste is subjective, you may not like every flavor we create. Our e-liquids contain food-grade ingredients and are considered consumable goods, so we are unable to accept returns if you simply change your mind or don’t like the flavours you’ve chosen.
- We are not responsible for lost or stolen packages which are marked delivered by Australia Post. However, we will do what we can to resolve any issues as we realise how frustrating it is to have your package stolen or lost. If you have any issues with the flavours, please email us at email@example.com and we will work with you to ensure your issue is resolved.
- Please note that while we strive to meet the aforementioned conditions, the above information is dependent on exterior conditions, such as the time of year, severe weather conditions and postal conditions. Please be aware that some people may be allergic to Propylene Glycerin or artificial and natural flavourings used in our flavours. If you have any allergies and want to ensure that our flavours are safe for you to vape, please feel free to email us at firstname.lastname@example.org and we can send you an ingredients list.
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